Terms of Service

Last updated: 18 June 2026

These terms govern your use of RingBack ("RingBack", "we", "us", "our"), a missed-call text-back and lead-capture service for businesses. RingBack is a trading name of Dumitru Vasiliu (sole trader), 39 Spearpoint Gardens, London, IG2 7SX, United Kingdom. By subscribing to or using RingBack you agree to these terms.

1. The service

RingBack forwards your unanswered business calls to a dedicated number, automatically sends the caller a text message with a link to a booking form branded with your business name, and delivers the captured lead to you by text and through your dashboard.

2. Your account & responsibilities

You are responsible for setting up call forwarding on your own phone and for the accuracy of the details you provide (business name, contact number, message wording).
You confirm you are entitled to receive calls and contact the customers who call you, and that your use of RingBack complies with applicable law, including marketing and electronic-communications rules.
You must not use RingBack to send unsolicited marketing, unlawful, abusive, or misleading messages.

3. Subscription, fees & free trial

RingBack is offered on a monthly subscription of £59 per month, following a 14-day free trial (where offered).
After the trial, your chosen payment method is charged automatically each month until you cancel. Prices are in GBP. RingBack is not currently VAT-registered, so no VAT is added.
We may change pricing with at least 30 days' notice before your next renewal.

4. Payments

Payments are processed by our payment provider, Mollie. We do not store your full card details. You authorise recurring charges for the subscription until it is cancelled.

5. Cancellation & refunds

There is no minimum term — you can cancel at any time, effective at the end of your current billing period.
You may pause the service at any time. Fees already paid are non-refundable except where required by law.

6. Availability

We aim to keep RingBack running reliably but do not guarantee uninterrupted service. The service depends on third parties (telecoms, SMS and hosting providers) and on your network carrier correctly forwarding calls, which can occasionally fail or delay messages.

7. Liability

To the fullest extent permitted by law, RingBack is provided "as is". We are not liable for lost business, lost profits, or indirect or consequential loss arising from missed messages, delayed texts, or service interruptions. Our total liability to you in any 12-month period is limited to the fees you paid in that period. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Data protection

Our handling of personal data is described in our Privacy Policy. When RingBack processes details of people who call your business, you act as the data controller for those leads and we act as your processor.

9. Changes

We may update these terms from time to time. Material changes will be notified by email or on this page, and continued use after changes take effect constitutes acceptance.

10. Governing law & contact

These terms are governed by the laws of England and Wales. Questions about these terms can be sent to admin@timrx.live.